TERMS & CONDITIONS
Please carefully read the following terms and conditions before making a booking. By booking a massage, you agree to comply with and be bound by the following terms and conditions:
1. Booking Confirmation:
- All massage bookings are subject to availability.
- Your booking is confirmed only upon receipt of the deposit and a confirmation e-mail has been sent.
2. Cancellation Policy:
- Cancellations made 24 hours or more before the scheduled massage will receive a full refund.
- Cancellations made less than 24 hours before the scheduled massage will not be eligible for a refund.
3. Rescheduling:
- Clients may reschedule their massage appointment up to 24 hours before the scheduled time without losing their deposit.
- Rescheduling within 24 hours of the appointment may be subject to a rescheduling fee.
4. Late Arrival:
- Clients are expected to arrive on time for their scheduled appointments.
- Clients are expected to alert the therapist if they are due to be late
- Late arrivals may result in a shortened massage session, and no refund or compensation will be provided for the time missed.
5. Health and Medical Conditions:
- Clients are responsible for informing the massage therapist of any health or medical conditions, allergies, or injuries that may affect the massage treatment.
- The massage therapist reserves the right to refuse or modify the massage based on the client's health conditions.
6. Contraindications:
- Certain medical conditions may contraindicate massage therapy. It is the client's responsibility to ensure they are medically fit for a massage.
- If in doubt, clients should consult with their healthcare provider before booking a massage.
7. Age Requirement:
- Clients must be 18 years of age or older to book a massage.
8. Privacy and Confidentiality:
- Client information and details of the massage session will be kept confidential.
- The massage therapist may discuss the client's general health and preferences to provide the best possible service.
9. Noise Disturbances:
- Due to the nature of the building, there may be occasional external noise during the massage session.
- The client acknowledges that some noise is beyond the therapist's control, and all efforts will be made to ensure a relaxing and calming ambience.
10. Payment:
- Payment is required at the time of booking to secure the appointment.
- We accept cash, card or transfer.
11. Refusal of Service:
- We reserve the right to refuse service to anyone for any reason.
12. Hygiene:
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Clients are expected to arrive for their massage sessions in a clean and hygienic state.
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The therapist reserves the right to refuse a session if the client's hygiene is deemed unacceptable.
13. Changes to Terms and Conditions:
- We reserve the right to update or modify these terms and conditions at any time without prior notice.
By booking a massage with us, you acknowledge that you have read, understood, and agree to these terms and conditions. If you have any questions or concerns, please contact us before making a booking.